tag:blogger.com,1999:blog-23992350.post4986179265420438106..comments2007-12-07T12:04:17.905ZRobbiehttp://www.blogger.com/profile/08233833428126146585noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-23992350.post-9668577289616799782007-12-07T12:04:00.000Z2007-12-07T12:04:00.000ZYour point about 'not noticing customer service'is spot on. The best service is no [need for] service as Jeff Bezos the CEO of Amazon.com says. The thing that really shows how a company thinks is when you ask to speak to the Customer Service Manager and are told "He/She doesn't speak to customers". We deal with companies day in day out who try to do the clever marketing and CRM stuff but fail to get the basics right. We've been blogging the 'dumb things' that companies do to people for a long while. Take a look at www.budd.uk.comDavid Naylorhttp://www.blogger.com/profile/05681317522267186411noreply@blogger.comtag:blogger.com,1999:blog-23992350.post-55546243326703101082007-11-25T16:13:00.000Z2007-11-25T16:13:00.000ZI think you summarise this perfectly. It is about dialog. Setting expectation comes from that dialog. Just ask Doc!Nigel Pepperhttp://www.blogger.com/profile/16300854422191564820noreply@blogger.com